Terms & Conditions
TERMS & CONDITIONS
We recommend all our customers read this section before committing to buy for no other reason than to show you that we are a transparent company who has nothing to hide. We really try to give you all the information you could ever need to make what is, after all said and done, a considered purchase. Please read through, and if there's anything you're not sure about or don't understand, then give us a call and we'll be happy to talk things through with you. Grab a cup of tea, get comfy, and here goes...
Please note the following terms and conditions apply to our handmade upholstered furniture.
Refer to Section 7 only for terms and conditions specific to accessories.
1.1 Delivery Times (Mainland UK Orders)
1.1.1 Any delivery date quoted is an estimate. We will use our reasonable endeavours to deliver the goods in the timescale advised to you, unexpected delays may occur in the supply chain and therefore we cannot guarantee that the timescale will be met. Whilst we will strive to achieve each and every delivery date, it shall not be legally binding.
1.1.2 Following the placement of an order it will be scheduled for delivery by the Transport Department. The Transport Department will then notify the customer of the approximate delivery week. Approximately three weeks prior to this week the Transport Department will again contact the customer to advise of the exact day of delivery and wherever possible the exact half day.
1.1.3 If a notified delivery week or day is put back at the customer’s request, we will endeavour to reschedule the delivery to the soonest date. The timescale for the new delivery will depend upon transport availability and the full quoted delivery time prevailing may be applicable.
1.2 Delivery Process (Mainland UK Orders)
1.2.1 The goods will be delivered into the room that you have selected (exceptions do apply, see 1.2.2. Good clear access should be provided from the outside of the property into the room prior to the delivery team’s arrival. All ornaments, pictures and furniture items that could restrict the delivery process should be removed.
1.2.3 Without the aid of an elevator, the transport team can only take the furniture up or down 1 floor. If there is a requirement to carry the furniture beyond 1 floor this can be considered and reviewed by our transport team. An additional delivery charge may apply.
1.2.4 Floor coverings should be protected prior to the delivery where necessary in order to withstand use by outdoor footwear. Health and safety regulations dictate that the delivery team must wear the appropriate footwear at all times.
1.2.5 The dimensions of the goods quoted in our sales literature in all published formats are a guide only. There can be minor variations in the dimensions of the finished goods due to the handmade nature of the products. If you are in any doubt as to whether access is going to be adequate, we advise you to make an Access Request by speaking to a member of our sales team.
1.2.6 If items are delivered without a prior access report and it is found that they will not go into the property then an additional delivery charge will be made for the re delivery.
1.2.7 If you make an Access Request, we will arrange for a representative of the delivery team to visit the property and determine whether delivery is possible and, if so, the means of access and what arrangements might need to be made so that access by that means is adequate.
1.2.8 Reports in respect of Access Requests are indicative only and do not guarantee that the goods can be delivered to the premises and into the room as requested. The access request fee is none refundable and is still payable if the order is not proceeded with.
1.2.9 If after assessing the access into the property, the delivery team conclude that the furniture can be delivered but not without coming into contact with walls, woodwork, etc. the delivery can be rearranged until alternate access can be provided, or by signing a disclaimer, the delivery team can proceed with the delivery.
1.2.10 In the event of any damage being caused during the delivery process, the delivery team must be made aware of any damage before they leave.
1.2.11 The delivery team will give enough time for you to inspect the items to your satisfaction and then ask you to sign a receipt for the goods stating that they have been received in good condition. It is important that you inspect the furniture thoroughly as we cannot accept responsibility for cosmetic / superficial damage reported after delivery.
1.2.12 Please note that all of the above points also apply to any visit to your home by any Saxon staff for whatever reason.
1.2.13 Title and risk of the goods shall only pass to the customer on delivery.
1.3 Delivery Costs (Mainland UK Orders)
1.3.1 The charge for a Standard Delivery is as shown on the confirmation order.
1.3.2 A standard delivery is a delivery made Monday to Friday to a ground floor room or to a room that is one floor up/down at an address in mainland UK.
1.3.3 Deliveries to remote Scottish regions may incur an additional delivery charge which will be advised on the order confirmation.
1.3.4 Deliveries that are not through a door at ground floor level and/or which involve the use of winches or similar equipment or are through windows or across terraces will incur additional charges to be agreed before delivery.
1.3.5 An Access Request Inspection Report will incur a cost that is payable prior to or at the time of the visit.
1.4 Delivery Process & Costs (Export)
1.4.1 International shipping can be arranged by the customer or we will arrange on the customers behalf.
1.4.2 Packaging suitable for export is compulsory and will be made especially to fit the items.
1.4.3 Insurance for damage to or loss of the items in transit is compulsory.
1.4.4 Acceptance of a specific shipping quotation, insurance and packaging cost must be confirmed by the customer in writing prior to the manufacture of the goods.
1.4.5 Delivery by the shipper will be to either the "customer’s address” or "docks only” whichever is specified on the original quotation.
1.4.6 "Customer’s address” deliveries should be treated as a kerbside delivery and the customer must arrange for the items to be unpacked and placed in the property concerned. Disposal of the packaging is the responsibility of the customer.
1.4.7 "Docks only” deliveries are delivered to the docks or port only prior to clearing customs.
1.4.8 Customers full contact details will be provided to the shipper who should then be the customers’ first point of contact for the progress of the shipment.
1.4.9 In the event you receive a damaged consignment you must write on the delivery note that the packaging is damaged and also if possible take a photograph. If on opening the consignment the goods inside are found to be damaged, please photograph the item whilst in the packaging. All instances of damage must be reported by email within 24 hours of delivery.
1.4.10 In the event of any damage being caused during the delivery process, the delivery team must be made aware of any damage before they leave.
1.4.11 For the purpose of any returns, if the goods were originally delivered in specialist packaging, then this should be retained for the same use at collection. If not available and new packaging has to be sourced, then this will be at the cost of the customer.
2.1 Cash Sales (UK Mainland Only)
2.1.1 Payment of the appropriate deposit amount as shown on the confirmation of the order must have been received in cleared funds prior to the manufacture of the goods. For standard orders this is 10% of the order value. A 25% non-refundable deposit is required for bespoke orders.
2.1.2 The balance payment is due prior to, or at the point of delivery.
2.1.3 Balance payments at the point of delivery are only acceptable by either Bank or Building Society Draft made payable to Saxon Furniture Ltd or by Cash.
2.1.4 The delivery team accepting the payment will sign the customers’ confirmation order copy to confirm receipt of the payment.
2.1.5 This dated signature also commences the guarantee term for the goods.
2.1.6 Payments by Credit or Debit Card must be made within office hours 7 days prior to delivery. Payments can only be made with Credit or Debit Cards which are registered at the delivery address.
2.2 Finance Sales (UK Mainland Only)
2.2.1 Payment for goods which have been purchased on finance will require a deposit payment as specified in the particular credit option shown within the price list. For standard orders this is 10% of the order value. A 25% non-refundable deposit is required for bespoke orders.
2.2.2 The approved and signed Credit Agreement must be received by Saxon Furniture either prior to, or at the point of delivery.
2.3 Cash Sales (Export Only)
2.3.1 For standard items a deposit of 10% is payable by bank transfer before manufacture commences. A 25% non-refundable deposit is required for bespoke orders.
2.3.2 The balance payment is due when the items are ready for despatch and must be made by bank transfer prior to the items leaving the Saxon Furniture factory.
3. SPECIFICATION AND QUALITY
3.1.1 Goods are manufactured to be within reasonable commercial standards of tolerances for goods of their type and there can be minor variations in the dimensions of the finished goods as compared to any dimensions given in sales literature. We therefore allow a 4 cm or 3% tolerance, whichever is greater.
3.2 Weight Limits
3.2.1 Please note that our Manual and Electric recliners have a weight limit of 28 stone / 400 lbs / 180 kgs and our Dual Motor Lift & Tilt Recliners have a weight limit of 25 stone / 350 lbs / 160 kgs.
3.3 Quality & Care
3.3.1 Each of the items that we produce is individually hand made. There can be minor variations in colour, size and appearance between the goods and items displayed in our showroom, in our advertising literature, on our web site and in our advertisements.
3.3.2 Every piece of leather is unique. Each and every hide is hallmarked with its own character and qualities. Such hallmarks include growth lines and scars. These hallmarks are a testament to the natural origin of the product and should not be regarded as a defect or fault. Also, each hide has variations in the texture of the grain and shade variations within and between hides. For the discerning owner, such hallmarking has long been considered one of leathers principal attractions. It is also quite normal to expect crease lines and some stretching to occur particularly on cushion tops. We are unable to accept the return of goods based on the complaint of trivial natural marks, scars or stretching that a reasonable person aware of leathers natural characteristics would expect.
3.3.3 We reserve the right without affecting our liabilities to you to make minor technical changes to the specification of goods, provided that the changes do not materially affect the use, quality, appearance or performance of the goods. There will be no price adjustment on account of specification changes.
3.3.4 All items within an order are made from the same batch of fabric/leather to ensure colour match, however as batches may vary we cannot guarantee colour match or the future supply of materials for items ordered at different times.
3.3.5 If an order is made in fabric/leather supplied by the customer then it is the customer’s responsibility to ensure the fabric/leather involved meets all the relevant specifications and legal regulations with regard to flammability.
3.2.6 Certain polishes and air freshener sprays can cause damage to leathers/fabrics and all such products should be used well away from fabric/leather covered furniture.
3.3.7 The Antique Effect finish that is used on some leathers is produced by over laying two different dyes and florenteaks to create an artificially aged look. It can be expected that everyday usage abrasion will accentuate this colour change and is an inherent feature of this kind of leather finish.
3.2.8 A reduction in the firmness of fillers and the movement of pleats is to be expected and therefore not considered as a fault.
3.3.9 Certain medications can cause abnormal amounts of excretions from the skin which in turn can adversely affect the surface of some fabrics/leathers. The gauge for fabrics/leather’s suitability for purpose will always be the relevant European Production Standards applicable. These test standards and the fabric/leathers characteristics are printed on the reverse of the customer’s order confirmation.
3.3.10 Exposure to both direct and indirect sunlight will affect all fabrics/leathers in different ways and fading is the usual result.
3.3.11 If you have any questions regarding your furniture after delivery, please contact our customer services department on 01204 368412 or email; email@example.com
4.1 We are prepared to accept the return of Goods that are not faulty, in new condition and are otherwise in conformity with the contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 subject to the following conditions.
4.2 If you wish to return non-faulty Goods, you must notify us within 28 days of delivery or 14 days for trade purchases, by email at firstname.lastname@example.org or by telephone on 01204 368412 or by letter or by completing and sending to us our cancellation form which will be enclosed with a paper or electronic copy of these terms and conditions which are sent along with your order confirmation.
4.3 The goods must not have been personalised to your requirements. A personalised order is one which has been made especially for the customer and which does not feature as a standard item within our website or sales literature. Orders made with fabrics/leathers supplied by the customer are classed as personalised. If these conditions are satisfied, then you are entitled to a refund under the Regulations in 4.1. We will either make a refund or if you prefer, we will make an exchange.
4.4 In the case of an exchange, any price adjustments will be made as per the price list relevant at the time of the original order. A delivery charge will apply to the re delivery. Our 28-day money back guarantee (14 days for trade purchases) does not apply to exchange orders. However, this does not affect your statutory rights.
4.5 In the case of a refund, for UK mainland deliveries, we will arrange to collect the goods and refund the total price paid for the goods together with the cost of delivery. We will arrange to have the goods collected, but you will be liable for the cost of that collection. In the case of a Mainland UK collection this cost will be equal to that of the original delivery. If the delivery was free the collection charge will be equal to our standard delivery charge for the goods purchased. In the case of an export collection, a standard £69 delivery charge will be refunded along with the total price paid for the goods, but you will be liable for the cost of that collection. The cost to collect will depend upon the most cost-effective quotation from a suitable shipper and may be more than the original delivery cost.
4.6 If the goods were originally delivered in specialist packaging, then this should be retained for the same use at collection. If not available and new packaging has to be sourced, then this will be at the cost of the customer.
4.7 The furniture must be accessible to the delivery team. Saxon Furniture Limited will not be liable for costs incurred where normal access was not possible.
4.8 Any costs attributable to the customer will be deducted from the full refunded amount.
4.9 If a personalised order is cancelled prior to delivery, we reserve the right to withhold some, or all monies already paid to cover any costs incurred up to that point.
4.10 Any order where a non-standard leather or fabric has been selected if cancelled, may incur a restocking fee of up to 100% of the cost of the leather/fabric.
4.11 If an order for a non-standard leather or fabric is changed to an alternative leather or fabric, a restocking fee of up to 100% of the cost of the leather/fabric may be incurred.
4.12 In instances where we are providing a paid repair service. You have the right to cancel this service up to the agreed collection or home visit date, which would normally be more than 14 days from when the service was requested. Unless you specifically agree to an earlier date.
5. GUARANTEES / PAID REPAIR SERVICE
5.1 The internal wooden frames of our furniture, excluding items from our occasional range, are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of 25 years from the date of receipt. All other parts, including leather, fabric, springs, foam, wooden plinths, polished wood and all types of feet and legs are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of two years.
5.2 Fabrics/leathers supplied by the customer are not covered by our guarantees and the customer should ensure that they are fit for purpose.
5.3 All guarantees apply to the original purchaser.
5.4 Our 25-year frame guarantee and 2-year faulty materials and workmanship guarantee applies to mainland UK only. Trade and export order guarantees are 1 year on both frame and faulty materials and workmanship. Our warranties are provided for domestic end users only. Goods purchased for commercial use are covered by a 1-year warranty. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
5.5 As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights.
5.6 During and after your guarantee you can purchase replacements parts for your furniture. Such additional purchases are guaranteed for 12 months.
5.7 Your guarantee does not cover deliberate damage, misuse, wear and tear or damage caused due to a failure to maintain the product with use of recommended care products.
5.8 Any required remedial work will be carried out by an expert technician within our factory. The arrangements to collect and return will be planned with our standard transport schedules. Loan furniture if required can be provided. The furniture must be accessible to the delivery team. Saxon Furniture Limited will not be liable for costs incurred where normal access was not possible.
6. IN STOCK FURNITURE
6.1 In stock pieces are ex-display furniture, customer cancellations and returns. The furniture is reduced to reflect this and will not be in new condition. All in stock pieces are re-processed through our quality control team and will be free from major defects but will invariably be in a condition representative of its use to date.
7.1. The term accessories encompass all non-upholstered items, including scatter cushions, cleaning products, tables, lamps etc.
7.2. Accessories can be returned for a full refund (excluding any delivery charges where applicable) within 7 days of purchase. It is the responsibility of the customer to arrange the return of the accessories to the store from which they were purchased.
7.3. Any concerns relating to faults/damage must be reported within 24 working hours of delivery/collection.
7.4. Accessories are excluded from our guarantees documented in Section 5.
8. TITLE TO GOODS
8.1 You acknowledge that before placing your order you represented and warranted to us that you are not insolvent and have not committed any act of bankruptcy, or, being a company with limited or unlimited liability, know of no circumstances which would entitle any debenture holder or creditor to appoint a receiver, to petition for your winding up or exercise any other rights over or against your assets.
8.2 Title and risk of goods shall only pass to the customer upon payment of the whole of the price of all the goods in the order (including any Interest accrued on the price) and on delivery. Until then all the goods shall be and remain our sole and absolute property as legal and beneficial owner.
8.3 Until title passes in accordance with conditions in 7.2, you will be in possession of the goods solely as the bailee of the company.
8.4 Until title in the goods has passed in accordance with condition 7.2 you will not remove alter or deface any identification sign mark label or serial number of ours.
8.5 If you sell on our goods before title in them has passed from us, the entire proceeds of sale of the goods shall be held by you on trust for us and placed in a separate account identified as our monies and until you receive such sale proceeds you shall hold on trust for us your rights against the person to whom the goods were sold and will assign those rights to us on request.
9. FORCE MAJEURE
9.1 In the event we are prevented from fulfilling our obligations under this Agreement by a cause beyond reasonable control including but not limited to war, national emergency, flood, earthquake, industrial action, we will not be deemed to be in breach.
10. RISK AND INSURANCE
10.1 Goods supplied by us shall be at your sole risk as soon as they are delivered to the delivery address, and it shall be your responsibility at your own cost to insure the goods in their full reinstatement value against all usual risks and to properly keep them until title has passed.
11.1 If you are a consumer, nothing in these terms and conditions shall exclude or purport to exclude your statutory rights arising from dealing with us as a consumer.
12.1 As of the 25th of May 2018, The General Data Protection Regulations mean that you have greater control over how your data is used and kept. We aim to be as transparent as possible when it comes to your data, Saxon Furniture Ltd will never pass on your details for other companies to contact you. This protects you from receiving unwanted post, emails, and telephone calls.
12.2 We will only use the information that we collect about you lawfully in accordance with the EU General Data Protection Regulations (GDPR), Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
13.1 The websites on which these terms and conditions appear are the websites of Sofas by Saxon/Lovely Sofas by Saxon/Timeless Chesterfields by Saxon. Commercial reproduction, distribution or transmission of any part or parts of the website or any information contained therein by any means whatsoever without the prior written permission of Saxon Furniture Limited is not permitted. The website and all intellectual property rights in its design, text, graphics and the selection and arrangement thereof belong to Saxon Furniture Limited or its licensors. The trademarks, logos and trade names on the website belong to Saxon Furniture Limited.
14.1 Each of our remedies is a separate remedy and operates without prejudice to any other remedy.
14.2 Any payment or reimbursement to be made by you under our contract with you or under these Terms and Conditions shall bear interest (both before and after judgment) from the date the payment or reimbursement fell due until payment is made. Interest is at the rate 4% above the base rate from time to time of Barclays Bank plc.
14.3 Any notice agreement approval or decision of ours under these Terms and Conditions shall be in writing and no person dealing with or handling the goods or providing services other than us has any right or authority to bind us in any way or to assume on our behalf any obligation express or implied.
14.4 Each of these Terms and Conditions shall be severable and distinct from one another and if one or more of such provisions is invalid or unenforceable the remaining Terms and Conditions shall not in any way be affected.
14.5 None of these terms and conditions affects your statutory rights and in case of conflict between these terms and conditions and your statutory rights, your statutory rights will prevail.
14.6 If you are two or more persons then your obligations shall be joint and several.
14.7 Any failure by us to enforce any of the Terms and Conditions or any delay in enforcing them shall not constitute a waiver of those Terms and Conditions.
14.8 We and you agree that persons who are not parties to the contract we make with you shall not be entitled by virtue of the Contracts (Rights of Third Parties) Act 1999 to the benefit of the contract or be entitled to enforce any of its terms.
14.9 These Terms and Conditions shall be governed by and construed in accordance with UK law and you hereby submit to the non-exclusive jurisdiction of the UK Courts.